After
having the meeting on Wednesday with our consultants Varsha and Roshari, I came
to a conclusion of supporting the ITIL management system.
Since
August 7, 2000, Andersen Consulting paid 1 billion dollars to Andersen and gave
up its name in exchange for independence. Since then, it took up the challenge
to adopt the Accenture name in a 175 million rebranding campaign. Accenture had
an opportunity seldom presented to an organization its size since Accenture was
born in harsh economic times. However, Accenture has overcome this rough time
by outsourcing to reduce IT cost.
As
one of the C-level executive members, I believe ITIL will help Accenture’s
determination to run IT-like business, managing a nimble and flexible IT
department with some of the lowest per-employee costs in its sector, without
sacrificing the quality or inventiveness of the technology tools it offered to
its consultants and clients.
-
Some
benefits of ITIL
o Improve
IT services
o Trustworthy
Brand Name
o Reduced
Cost
o Improved
customer satisfaction through a more professional approach to service delivery
o Improve
productivity
o Improve
use of skills and experience
o Improved
delivery of third party service
No comments:
Post a Comment